Last updated: 11 September 2026
Effective date: 11 September 2026
This policy explains how cancellations and refunds work for services provided by VK Creatives Software & Marketing Agency (“VK Creatives”, “we”, “us”). It forms part of our Terms and Conditions.
Our services are mostly time-based and custom-made for each client. Once we have started work, our team’s time cannot be recovered, so refunds are limited as explained below. If your Proposal or invoice sets out different terms, those terms apply.
1. Monthly retainers
This covers ongoing services such as SEO, Google Business Profile optimisation, social media management and ad campaign management.
- Retainers are billed monthly in advance.
- Once a billing month has started, the fee for that month is non-refundable, even if you pause or stop the services partway through the month.
- To cancel, email us at contact@vkcreativesagency.com and give 30 days’ written notice. We will continue the services during the notice period, and fees for the notice period are payable.
- If you have paid for a billing month that starts after your notice period ends, we will refund that amount in full.
- Any minimum term stated in your Proposal still applies.
2. One-time projects
This covers website development, custom software and app development, branding and other one-time projects.
- An advance, as specified in your Proposal, is payable before we start work.
- If you cancel before the project kickoff, we will refund the unused portion of your advance. We may deduct any third-party costs already paid for your project that cannot be recovered, such as a domain name, hosting, or premium theme or plugin licences.
- Once work has started, the advance is non-refundable. Work starts when we hold the kickoff call or begin research, planning, design or development for your project, whichever comes first.
- If you cancel after work has started and the work completed is worth more than the advance, for example because a milestone has been delivered, we may invoice you for the completed work as set out in your Proposal.
- If a project is on hold for more than 60 days because we have not received the content, feedback, access or payment we need, we may close it. Closed projects are treated as cancelled after work has started.
- Requests for changes, extra revisions or new features beyond the agreed scope are not grounds for a refund. We will quote for them separately.
3. Audits and consultations
- If you cancel a paid audit or consultation before we start work on it, we will refund your payment in full.
- Once an audit report has been delivered, or a consultation has taken place, the fee is non-refundable.
4. Advertising spend
- Ad spend is paid to advertising platforms such as Meta and Google. It is separate from our fees.
- Ad spend is non-refundable by VK Creatives, because once a platform charges for ads, we cannot get that money back.
- Any refund, credit or billing dispute with a platform is handled under that platform’s own policies. We can help you contact the platform, but we cannot promise the outcome.
- If you have paid us an amount specifically to fund your ad spend and part of it is still unspent when the services end, we will return the unspent amount after checking the platform’s billing records.
5. Third-party costs
Amounts paid to third parties for your project, such as domain names, hosting, software licences, premium themes or plugins, stock images, paid tools and app store fees, are non-refundable once purchased. The third party’s own refund policy applies to them.
6. Results are not a reason for a refund
We provide our services with reasonable skill and care, but we do not guarantee specific rankings, traffic, leads, sales or return on ad spend. As explained in our Terms and Conditions, results depend on many factors outside our control. Not achieving a particular result is therefore not, on its own, grounds for a refund.
If you are unhappy with our work, please tell us. We will try to put things right.
7. How to request a cancellation or refund
Email contact@vkcreativesagency.com with the subject line “Cancellation” or “Refund request” and include:
- your name and business name;
- the service or project, and the invoice number;
- the date you want the cancellation to take effect (for retainers); and
- the reason for your request.
We will usually reply within a few business days to confirm whether a refund applies and how much.
Please send requests only from your registered email address or the email you used to engage us. For your security, we may ask you to confirm the request before processing it.
8. Refund timeline and method
- Approved refunds are processed within 7 to 14 business days of our confirmation.
- Refunds are paid to the original payment method, or by bank transfer to an account in the name of the person or business that paid us.
- Where GST was charged, we will issue a credit note and adjust GST as permitted under GST law.
- Your bank or payment provider may take extra time to show the refund in your account. We are not responsible for delays on their side.
9. Your legal rights
Nothing in this policy affects any rights you have that cannot be excluded by law, including under the Consumer Protection Act, 2019, where it applies.
If you have a concern about a payment, please contact us before raising a dispute with your bank, so we can try to resolve it quickly.
10. Changes to this policy
We may update this policy from time to time. The version that applies to your purchase is the one in effect on the date you accepted your Proposal or paid your invoice, unless your Proposal says otherwise.
11. Contact us
- VK Creatives Software & Marketing Agency
- Subhkiran Residency, Padmapukur, Bhimpur Road, Tarakeswar, Hooghly, West Bengal 712410, India
- Email: contact@vkcreativesagency.com
- Phone: +91 83720 78028
- Website: https://vkcreativesagency.com